“Hands-On Tech was able to solve an issue that no one else could identify. I contacted Hands-On Tech simply by sending an email to the developer of a PowerSchool Plugin that I had installed. Mrs. Shulman called me directly on my cell phone and offered great insight. I was not aware when I had emailed the developer who I was reaching out to. Mrs. Shulman took time from her day to call and discuss the issue I was experiencing. She asked if she could do some further research and consult with her team. Within an hour I had an email reply with exact directions for some troubleshooting. After walking through the steps provided I was able to resolve the issue. Hands-On Tech went above and beyond to help. In the future, I will always reach out to Hands-On Tech for consulting needs." TW
"Sharon and her team are always available when we need them and have been able to keep our SIS functioning very well. " MC
"We love working with you and having you in our 'back-pocket!'" SC
When our PowerSchool Administrator took another job, we were left with a highly-customized PowerSchool on-prem setup and a growing number of tickets that we weren’t sure how to resolve. As we searched for a permanent replacement, we found Sharon of Hands-On Tech, who jumped willingly into the fray and took on every challenge we threw at her. She knows PowerSchool through and through, and made short work of our complex issues, seamlessly working with us and our users to keep PowerSchool humming along and keeping us involved and up-to-date on everything. When we finally found a new PowerSchool Administrator, he wasn’t able to start for over a month, so Sharon continued to keep us moving along until he was able to take over.
I highly recommend Sharon and Hands-On Tech for deep and broad knowledge of PowerSchool, outstanding customer service, excellent communications, almost instant response time, pleasant but no-nonsense working style, and just all-around wonderful to partner with. Look no further if you need anything PowerSchool-related.
JD Director of Information Technology
References available upon request